The program
Rik Coeckelbergs
The Banking Scene
Founder
Virginie Etienne
Julius Baer
Head of Offering & Changes
Julien Froumouth
ABBL
Head of Sustainability
Georges Heinrich
Banque Raiffeisen
Member of the Management Board and Chief Sustainability Officer
Panel Session: Sustainable Transformation: Reshaping Customer Interactions in Banking
Tuesday Jan 30, 2024 04:15 - 05:00
Type: Inspiration
Venue: Main Room
Participants in this panel will examine how sustainability initiatives are not only driving change in how banks operate but also in how they interact with their customers. The adoption of sustainable practices, such as responsible lending, green investments, and eco-friendly banking services, reflects the industry's commitment to a more ethical and environmentally conscious approach.
Moreover, this panel will delve into the ways in which sustainability efforts are redefining customer interactions in banking. It will address how banks are incorporating ESG criteria into their decision-making processes and how these factors influence the development of innovative products and services that resonate with eco-conscious consumers.
The discussion will also encompass the importance of transparency and communication in sustainable banking, emphasizing how banks are conveying their sustainability efforts to customers to build trust and loyalty.
In summary, "Sustainable Transformation: Reshaping Customer Interactions in Banking" provides a comprehensive view of how sustainability is not only driving change within the banking sector but also how it is reshaping the way banks engage with their customers, paving the way for a more responsible and environmentally conscious future in financial services.
Moreover, this panel will delve into the ways in which sustainability efforts are redefining customer interactions in banking. It will address how banks are incorporating ESG criteria into their decision-making processes and how these factors influence the development of innovative products and services that resonate with eco-conscious consumers.
The discussion will also encompass the importance of transparency and communication in sustainable banking, emphasizing how banks are conveying their sustainability efforts to customers to build trust and loyalty.
In summary, "Sustainable Transformation: Reshaping Customer Interactions in Banking" provides a comprehensive view of how sustainability is not only driving change within the banking sector but also how it is reshaping the way banks engage with their customers, paving the way for a more responsible and environmentally conscious future in financial services.