The program

Panel: From Customer Centricity to Everything Centricity in a World of Embedded Finance

Tuesday Mar 26, 2024 01:35 - 02:20
Type: Inspiration
Venue: Cinema 1
This panel offers an in-depth look at the increasingly complex web of stakeholders in the world of embedded finance. As banks and financial institutions navigate this new landscape, understanding the diverse needs and roles of various stakeholders becomes crucial.

Key Discussion Points:
  • Expanding Beyond Traditional Customers: Exploring the shift from focusing solely on direct customers to considering the needs of partner organizations, their developers, and the end-users of these partners.
  • Partner Organizations as Key Stakeholders: Delving into how banks must align with the strategic goals and technological platforms of partner organizations to create integrated financial solutions.
  • The Role of Developers in Embedded Finance: Understanding the critical role developers play in integrating financial services into a variety of platforms, and how their needs and challenges influence product development.
  • End-Users' Experiences and Expectations: Examining how embedded finance impacts the end-user experience, including the customers of partner organizations, and how their expectations shape service design.
  • The Ripple Effect to Other Stakeholders: Discussing the broader impact on ancillary stakeholders, including regulatory bodies, technology vendors, and other entities indirectly involved in or affected by embedded finance.
This panel is essential for those in the banking and finance sector, particularly professionals involved in strategy, product development, and partnership management, as well as anyone interested in the multi-dimensional stakeholder relationships in modern financial services.
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