The banking and payments industry is experiencing a profound transformation driven by rapid technological advancements, evolving consumer behaviours, and shifting regulatory landscapes.

Over 70 financial services professionals from more than 60 different organisations shared their insights and experience of "The Paradigm Shift in Banking and Payments—Transforming the Rules of Engagement", at our conferences in Luxembourg, Amsterdam and Brussels during the first half of 2024.

Industry experts, thought-leaders and practitioners from the likes of ING, Rabobank, KBC Bank, ABN AMRO Bank, BNP Paribas, De Volksbank, J.P. Morgan, Banque Raiffeisen, Euroclear, Belfius and De Nederlandsche Bank to name just a few, provided a comprehensive overview of these changes, highlighting the strategies and innovations that will define the future of financial services.

This white paper synthesises the key takeaways from discussions, presentations and workshops held during these events, which involved:

• Compilation of Insights: Gathering comprehensive notes and recordings from keynote speeches, panel discussions, and breakout sessions.

• Thematic Analysis: Identifying recurring themes and significant trends discussed during the conferences

• Expert Contributions: Integrating perspectives from leading figures in the banking and fintech industries, as well as regulatory bodies.

• Literature Review: Supplementing conference insights with a review of recent literature and reports on digital transformation, customer engagement, and regulatory developments in the banking sector

• Case Studies: Highlighting practical examples and case studies presented at the conferences to illustrate successful strategies and innovative approaches.