Who Owns The Customer? Banking in the Age of Autonomous Intelligence

For decades, banks have been built around managing relationships and guiding decisions.

That model is starting to break.

As autonomous intelligence becomes embedded in financial decision-making, agents increasingly advise, decide and execute on behalf of customers - across providers, in real time. The question is no longer just who holds the account, but who controls the decision layer.

This shift is not only strategic, but operational.

Are governance and compliance frameworks ready for autonomous decisioning?

Can current architectures support real-time, cross-functional flows?
And why do some agentic initiatives scale, while others stall?

Join us with Wonderful on June 2 in Amsterdam for an invite-only executive dinner bringing together senior banking leaders to explore what this transition means in practice and what it takes to move beyond pilots.

Key Topics of Discussion

• Who owns the customer when agents become the primary interface?
• How do banks balance disintermediation risk with the opportunity to scale through intelligence?
• What governance, risk and compliance frameworks are needed for agent-driven decisioning?
• Why do early agentic initiatives succeed or fail and what can be learned from them?
• How do operating models evolve from siloed processes to real-time, cross-functional decision flows?

Why attend?

• Pressure-test your strategic positioning in an agent-driven landscape
• Learn from peers what works and what does not in early implementations
• Reframe how your organisation builds relevance when intelligence becomes the differentiator

Practical information

Date: June 2, 2026
Time: 18:30 – 22:00
Location: Ciel Bleu, Okura Hotel, Amsterdam
Audience: Senior banking and fintech executives across strategy, innovation, risk, operations and technology
Language: English

(This is an invitation-only event. Participation is limited to ensure a high-quality, valuable exchange under the Chatham House Rule. Even in the AI era, some 100-year-old rules remain relevant. What's said in this room stays in this room. Share ideas freely, never attribute them to a specific person or organisation. This is a space for candid conversation. Let’s make the most of it.)