Is Identity Now the Weakest Link in Fraud Prevention? June 16, Brussels

Phishing, account takeover and identity fraud are no longer isolated issues at the edge of digital banking. They now cut across the full customer journey, from onboarding and login to servicing and profile management.

At the same time, many banks are trying to respond with fragmented controls, layered onto already complex estates and split across teams with different priorities. Fraud teams tend to focus on transaction and payment risk. Digital teams tend to focus on authentication and customer experience. Identity fraud often sits awkwardly in the middle. That makes this a good moment to step back and ask whether current approaches are still fit for purpose.

In this executive roundtable Think Tank session in collaboration with our partner, IdentIT, we will bring together senior banking peers for a candid discussion under the Chatham House Rule for an open exchange on what is changing, what is not working, and what banks may need to do next.

What we expect to discuss

• Are banks still treating phishing, fraud and authentication as separate challenges when the real issue is trust across the full customer journey?
• How are banks dealing with the rise of AI-enabled fraud, including more convincing impersonation and deepfake-driven attacks?
• What is holding change back inside banks: legacy architecture, siloed ownership, regulatory pressure, budget constraints, or uncertainty over the best path forward?
• How can banks reduce fraud and customer friction at the same time, rather than trading one off against the other?
• What should a more joined-up approach to identity trust look like over the next two to three years?

Why you should join us

This dinner is designed for senior banking professionals to share insights with their peers about one of the most pressing issues in digital banking today. You will hear how others are framing the problem internally, where they are struggling to move forward, and what they are prioritising next.

It is also a chance to compare notes with peers facing many of the same tensions: rising fraud pressure, tougher customer expectations, increasingly complex technology estates and growing pressure to act without adding more friction.

Places are limited to keep the conversation focused and useful. If this is a topic high on your agenda, we encourage you to express your interest early.

Practical Information

Date: June 16

Time: 18:30 to 22:00

Location: De Warande, Brussels