We are happy to announce this session, which was suggested by one of our members Frederique Kamp. Frederique is Expert Lead Value Propositions in Wholesale Banking at ING.
Customer Experience in a B2B context can be challenging. One customer has numerous stakeholders that all look at a product differently. How do you define good customer experience in this context?
In 2020 new challenges required new experiences, at speed. How do you deal with this? What are the best practices learned during the COVID-19 crisis?
Frederique will not join us alone. In her journey of understanding and sharing CX best practices, she found a friend in Els Dhaeze, an authority in the field of CX. With these two experts, I am convinced that one hour will not be enough, but for sure you will end up with new insights, tip&tricks that will help you in your professional environment.
If you subscribed, we will send you the link to the Zoom meeting a few hours in advance.
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